When you order, book a service, request a gift, send an inquiry or apply as a technician, we collect the details you give us: name, phone number, email, delivery or job location (including an optional GPS pin), order or request details, and payment method choice. Technician applicants also provide a National ID number, identity documents, a passport photo and references.
To process and deliver orders, arrange services, source gifts, verify technicians, contact you about your request, prevent fraud and improve our service. We do not sell your personal data.
Only authorised Velos staff. When we assign a job, we share the minimum needed (job details, location and your contact) with the technician assigned. Technician identity documents are stored privately and are visible only to verification staff.
Data is stored with a managed database provider with access controls so that the public cannot read other people's records. Order and request tracking requires both your reference number and your phone number. No system is perfectly secure, but we take reasonable steps to protect your information.
We keep records for as long as needed to serve you, meet legal and accounting obligations, and resolve disputes, then delete or anonymise them.
You may ask to see, correct or delete your personal data, or object to its use, by contacting us. We will respond as required by law.
We store a small amount of data in your browser (such as your cart, and your name and phone so you do not retype them). Clearing your browser data removes it.
Reach us via WhatsApp or our contact page. See also our Terms & Conditions.