The Velos Group ("Velos", "we") operates Velos Global Shop, Velos Global Services and related divisions in Uganda and East Africa. By using this website you agree to these terms.
Prices are in Ugandan Shillings (UGX) and may change without notice. An order is confirmed only after our team contacts you. Items shown as out of stock cannot be ordered. We may decline or cancel an order if an item is unavailable or a price was shown in error, and will tell you promptly.
For orders above UGX 1,000,000 a deposit is required to confirm the order: 30% for single-item orders and 70% for bulk orders (five or more units of the same item), with the balance payable on delivery. Other orders are paid as agreed with our team (for example cash on delivery or mobile money). Payment details are always confirmed with you directly; never pay to a number you did not receive from our official contacts.
Delivery times are estimates. You can track your order using your order number and phone number on our tracking page.
Service requests are reviewed by our dispatch desk and matched with a verified technician. Pricing for a service is confirmed with you before work starts. Emergency requests are prioritised but response times depend on location and availability.
We source gifts locally and internationally on request. You pay nothing until you approve a quote. Special-order and custom items may be non-refundable once ordered; this is confirmed with you in the quote.
Security services are contracted through Velos. You sign a contract with Velos and pay Velos, and Velos pays the vetted security partner company assigned to your site. Velos remains responsible for managing the contract and handling complaints.
Technician applicants must provide accurate information and genuine documents. Applicants agree to the Velos Standard, including the verification and ID processing fee shown on the application page. We may reject or suspend any technician who breaks the standard.
Returns, warranty and refunds for products and services are handled according to what is agreed in writing with you at the time of sale and applicable Ugandan consumer law.
To the extent permitted by law, Velos is not liable for indirect or consequential loss. Nothing in these terms limits rights you have under law that cannot be excluded.
These terms are governed by the laws of Uganda.
Questions? Message us on WhatsApp or use our contact page. See also our Privacy Policy.